FAQ

Payments & Dates (Submit this before Disclosure)
Based on your current lease agreement your payments would be reduced to the amount of $XX.XX. The payments will automatically be scheduled by the system. These scheduled payments will be aligned with the pay frequency (weekly, bi-weekly, monthly etc.) we currently have on your lease.

why won't it accept even though pre-approved?
If you are experiencing issues with an application being accepted despite being pre-approved, it may be due to several factors. Pre-approval does not guarantee final approval, as there could be additional criteria or verification processes that need to be met. It's best to reach out directly to customer service for specific details regarding your situation. They can provide insights into any potential issues and help resolve them effectively. If possible, having the account holder present during this discussion can facilitate a quicker resolution.

Katapult Pay - Amazon Help: Stuck on Validating Cart & Can't find Katapult
You may have already done this, but the following steps are easy to follow. Ensure you are on the screen with the yellow "Place your order" button towards the top of the page. Scroll down the page until you reach the 'Payment Information' section, where you'll select a payment method. Don't worry; you will not use the payment method you choose for checkout. Next, press the arrow beside the curr

Katapult Pay - Amazon Help: Stuck on Validating Cart & Can't find Katapult
You may have already done this, but the following steps are easy to follow. Ensure you are on the screen with the yellow "Place your order" button towards the top of the page. Scroll down the page until you reach the 'Payment Information' section, where you'll select a payment method. Don't worry; you will not use the payment method you choose for checkout. Next, press the arrow beside the curr

Amazon Walkthrough Video
https://youtu.be/UghJYL_Cct0

Katapult Pay - Amazon Help: Stuck on Validating Cart & Can't find Katapult
You may have already done this, but the following steps are easy to follow. Ensure you are on the screen with the yellow "Place your order" button towards the top of the page. Scroll down the page until you reach the 'Payment Information' section, where you'll select a payment method. Don't worry; you will not use the payment method you choose for checkout. Next, press the arrow beside the curr

Katapult Pay - Amazon Help: Stuck on Validating Cart & Can't find Katapult
You may have already done this, but the following steps are easy to follow. Ensure you are on the screen with the yellow "Place your order" button towards the top of the page. Scroll down the page until you reach the 'Payment Information' section, where you'll select a payment method. Don't worry; you will not use the payment method you choose for checkout. Next, press the arrow beside the curr

Amazon Walkthrough Video
https://youtu.be/UghJYL_Cct0?si=fUjpT9obcoAdailW

Katapult Pay - Amazon Help: Stuck on Validating Cart & Can't find Katapult
You may have already done this, but the following steps are easy to follow. Ensure you are on the screen with the yellow "Place your order" button towards the top of the page. Scroll down the page until you reach the 'Payment Information' section, where you'll select a payment method. Don't worry; you will not use the payment method you choose for checkout. Next, press the arrow beside the curr

Katapult Pay - Amazon Help: Stuck on Validating Cart & Can't find Katapult
You may have already done this, but the following steps are straightforward and easy to follow. Ensure you are on the screen with the yellow "Place your order" button towards the top of the page. Scroll down the page until you reach the 'Payment Information' section, where you'll select a payment method. Don't worry; you will not use the payment method you choose for checkout. Next, either pres

Katapult Pay - Amazon Help: Stuck on Validating Cart & Can't find Katapult
You may have already done this, but the following steps are straightforward and easy to follow. Ensure you are on the screen with the yellow "Place your order" button towards the top of the page. Scroll down the page until you reach the 'Payment Information' section, where you'll select a payment method. Don't worry; you will not use the payment method you choose for checkout. Next, either pres

Amazon Walkthrough Video
https://www.youtube.com/watch?v=UghJYL_Cct0

Katapult Pay - Amazon Help: Stuck on Validating Cart & Can't find Katapult
You may have already done this, but the following steps are straightforward and easy to follow. Ensure you are on the screen with the yellow "Place your order" button towards the top of the page. Scroll down the page until you reach the 'Payment Information' section, where you'll select a payment method. Don't worry; you will not use the payment method you choose for checkout. Next, either pres

Katapult Pay - Amazon Help: Stuck on Validating Cart & Can't find Katapult
You may have already done this, but the following steps are straightforward and easy to follow. Ensure you are on the screen with the yellow "Place your order" button towards the top of the page. Scroll down the page until you reach the 'Payment Information' section, where you'll select a payment method. Don't worry; you will not use the payment method you choose for checkout. Next, either pres

Katapult Pay - Amazon Help: Stuck on Validating Cart & Can't find Katapult
You may have already done this, but the following steps are straightforward and easy to follow. Ensure you are on the screen with the yellow "Place your order" button towards the top of the page. Scroll down the page until you reach the 'Payment Information' section, where you'll select a payment method. Don't worry; you will not use the payment method you choose for checkout. Next, either pres

Katapult Pay - Amazon Help: Stuck on Validating Cart & Can't find Katapult
You may have already done this, but the following steps are straightforward and easy to follow. Ensure you are on the screen with the yellow "Place your order" button towards the top of the page. Scroll down the page until you reach the 'Payment Information' section, where you'll select a payment method. Don't worry; you will not use the payment method you choose for checkout. Next, either pres

Katapult Pay - Amazon Help: Stuck on Validating Cart & Can't find Katapult
You may have already done this, but the following steps are straightforward and easy to follow. Ensure you are on the screen with the yellow "Place your order" button towards the top of the page. Scroll down the page until you reach the 'Payment Information' section, where you'll select a payment method. Don't worry; you will not use the payment method you choose for checkout. Next, either pres

Katapult Pay - Amazon Help: Stuck on Validating Cart & Can't find Katapult
You may have already done this, but the following steps are straightforward and easy to follow. Ensure you are on the screen with the yellow "Place your order" button towards the top of the page. Scroll down the page until you reach the 'Payment Information' section, where you'll select a payment method. Don't worry; you will not use the payment method you choose for checkout. Next, either pres

Yes!
Yes!

Can you help me cancel my orders?
I'm sorry to hear you're looking to cancel your orders. Please contact your Client Success Manager for assistance with this matter. You can reach them at (833) 528 - 2785. Thank you for reaching out to Katapult!

Card Updater Statement Script
"Based on your previous card information not being processed, the information was updated with your financial institute."

Card Updater Statement Script
"Based on your previous card information not being processed, the information was updated with your financial institute."

Approval Limit Reduction
After reviewing your lease, based on the information provided in your application, this is your revised approval limit. This decision was made by our underwriting department and based on a number of different factors. We would not be able to raise your limit but it is possible for this to change in the future.

Researching
Hello $$$visitor_first_name$$$, I will be more than happy to look into that for you. Please allow me a moment to get your profile pulled up. While I locate your profile, how has the week been for you? I hope it has been good!

St. Patrick's Day
My goodness, it is already March. I may have to do a little celebrating for St. Patties. Do you do anything for St. Patrick's Day? Time to pull out the green :-).

Basic Loyalty
Hello $$$visitor_first_name$$$, while reviewing your profile, I noticed this is your [ review if first or more leases ] with Katapult. Thank you for choosing Katapult as your leasing option, and we hope to continue doing business with you in the future. I noticed you bought a [Item on the lease]. How are you enjoying your purchase so far?

New Partner Engagement
Did you know, that we currently are partnered with Amazon, Walmart, Best Buy, and Home Depot through our Mobile App using our Virtual Credit Card? After our chat, please visit our website and mobile app to see all the qualifying merchants and new merchants as they are added :-).

Willing to Help
Hello $$$visitor_first_name$$$, you have been connected to the right agent. How can I be of assistance today?

Customer Idle
Hello $$$visitor_first_name$$$, are you still with me?

Researching
Hello $$$visitor_first_name$$$, I will be more than happy to look into that for you. Please allow me a moment to get your profile pulled up. While I locate your profile, how has the week been for you, I hope it has been good!

Difficult Time
Hello $$$visitor_first_name$$$, I’m sorry to hear you are having a difficult time, we know times can be tough nowadays. I will utilize every tool at my disposal to assist. Other than the current issue that made you chat in, how has the rest of the week been?

Rejected Application/Denial Response
It appears based on the information provided, your request has been denied. Please ensure if you have been approved previously you are submitting the same information. This includes: Email, Phone Number, SSN, and DOB. If this is your first time applying, our underwriting team has determined an amount for leasing can not be provided. You are more than welcome to reapply in 30 days.

Deneid After PreApproval
Pre-approvals are not guaranteed indefinitely and may change based on varying factors, such as your personal financial circumstances, where you shop, and how long ago you applied, among other factors. Katapult may change your pre-approval at our sole discretion, at any time, without notice to you. Review the Customer Portal for your most recent pre-approval information.

Amazon Checkout Steps
For you to checkout with Amazon, you need to open the Katapult app and search for Amazon. Start shopping. After you add the items to the cart, it will start the cart validation process. When the cart validation process is completed. At the top, it will change to green where you need to press “start checkout”. On the "Place Your Order" screen, please scroll down to the Payment Information section

In the meantime, how's your day going so far?
In the meantime, how's your day going so far?

I am fine, thanks for asking. I hope that you and your loved ones are staying safe and in good health.
I am fine, thanks for asking. I hope that you and your loved ones are staying safe and in good health.

You are welcome! Your loyalty as our customer is highly valued and motivates us to continue providing excellent services. Thank you for being an integ
You are welcome! Your loyalty as our customer is highly valued and motivates us to continue providing excellent services. Thank you for being an integral part of our success!

Sold Leases
It appears we no longer have access to your lease information. Your lease has been sold to a 3rd party vendor. You would need to contact the new owner of your lease to get more information or make arrangements. Please see the contact information below: Huntington Debt Holdings 1965 Sheridan Dr Ste 200 Buffalo, NY 14223 888.326.1253 email: customersupport@hdhllc.net

Where can I find my approved account?
You can find your approved account by visiting the website of the retailer you made a purchase with through Katapult.

Address Update
In order to update your address, you would need to send proof of identity. Documents include: Valid State ID(address does not have to match) Valid Driver's License(address does not have to match) Passport You would also need to send in proof of residence dated within the last 30 days, acceptable documents include: Phone Bill (Landline) Electric Bill Water/Gas Bill Cable Bill Internet Bill Pay