Wayfair (Invalid Order)
Katapult says my order was successful but Wayfair says they don't see an order. What does this mean?
This sometimes happens when an order is "invalid". This occurs when the checkout process does not fully connect between Wayfair and Katapult. If Wayfair states they are not able to see an order, please do a 3 way call with Katapult and the Wayfair representative so we can get verbal confirmation. The lease will then be cancelled, a refund issued and your available limit reset. You will be able to replace the order at that time.