Returns/Exchanges
What do I do if a customer returns the item within the return policy?
Answer:
We mirror your return policy. Customers are able to utilize those policies within the guidelines stated. If your policy window of 30 days (or more where applicable) has passed, customers may contact us and return the product(s) to Katapult, fair wear and tear accepted, releasing them from future payments. Please provide the customer with Katapult’s Customer Service information if assistance is needed; 833- KATAPULT (528-2785), LiveChat or email help@katapult.com. In the case of a valid return, all funds paid by Katapult to you must be returned to Katapult within 72 hours.