Amazon WalkThro

Assurance and Verification Check for Rejections (Required) Go to LMS → “Related Apps” Check for any applications where: Status = Rejected & Created is less than 30 Days old If there is a rejected applications that meet the above criteria Inform the customer that they have been rejected by Under Writing and can try again in 30 days Reference UW Denial Call flow for more information. If there [...]

Katapult Checkout Errors

Assurance and Verification Check for Rejections (Required) Go to LMS → “Related Apps” Check for any applications where: Status = Rejected & Created is less than 30 Days old If there is a rejected applications that meet the above criteria Inform the customer that they have been rejected by Under Writing and can try again in 30 days Reference UW Denial Call flow for more information. If there [...]

Katapult Pay Checkout Errors

Katapult Pay Checkout Errors Published 7/10/2025 Use this page to assist in resolving Katapult Pay errors. These errors will occur in the Mobile App before the customer presses the “Start Checkout” button on the green Katapult Pay banner.  Call Flow: Assurance, Setting the Stage, Required Information Assurance and Verification Check for Rejections (Required) Go to LMS → “Related Apps” Check for [...]

what are Non-Leasable Items

Non-leasable Guidelines Items that are intangible, consumable, or items that may quickly lose value. Items permanently attached to a home, vehicle, or appliance. Items prohibited from lease-to-own state law e.g., insurance to cover the merchandise. Items principally used for commercial, wholesale, or investment purposes. Items that may require licensing, a title, registration, or are subject to [...]