If I return my product will my payments be refunded?

You are free to return your product back to Katapult at any point during the term of the lease. The lease does need to be in a current status or any past due amount must be cleared up before the return request can be submitted. If the merchandise is returned to Katapult, you will not be refunded any payments made during the lease term. If you make arrangements to return the product back to the [...]

Can I change my due date ?

In order for your due date to be changed, your lease must be in a current status and not the day of. There is also a limitation to how far a due date can be moved based on your pay frequency. Please keep in mind, your due date can only be changed once throughout the life of the lease. Please see the chart below: Weekly: 3 Days Bi-Weekly/Semi-Monthly: 7 Days Monthly: 15 [...]

I am trying to checkout and I do not see the “Wayfair Finance” option. What should I do?

In order to properly place an order with Wayfair, please follow these instructions closely. 1. Go to Wayfair.com website on your computer or access the Wayfair app on Apple IOS platform. The checkout process is currently not available for Android. 2. Fill your cart with items that are less than or equal to your approved amount before taxes. 3. Click proceed to checkout. Once there, please [...]

Katapult says my order was successful but Wayfair says they don't see an order. What does this mean?

This sometimes happens when an order is "invalid". This occurs when the checkout process does not fully connect between Wayfair and Katapult. If Wayfair states they are not able to see an order, please do a 3 way call with Katapult and the Wayfair representative so we can get verbal confirmation. The lease will then be cancelled, a refund issued and your available limit reset. You will be able [...]

I am getting the error "Failed to Submit"and I can't move forward. What's wrong?

When you get the error message "Failed to Submit", that normally means the information on your Wayfair profile or shipping information is different than what Katapult has on file. Please confirm that your Name (No Hyphens), Phone Number, Email and Shipping Address all match what is on your Katapult profile. If you need to verify what we have on file, please text or call us at [...]