Katapult says my order was successful but Wayfair says they don't see an order. What does this mean?

This sometimes happens when an order is "invalid". This occurs when the checkout process does not fully connect between Wayfair and Katapult. If Wayfair states they are not able to see an order, please do a 3 way call with Katapult and the Wayfair representative so we can get verbal confirmation. The lease will then be cancelled, a refund issued and your available limit reset. You will be able to [...]

I am getting the error "Failed to Submit"and I can't move forward. What's wrong?

When you get the error message "Failed to Submit", that normally means the information on your Wayfair profile or shipping information is different than what Katapult has on file. Please confirm that your Name (No Hyphens), Phone Number, Email and Shipping Address all match what is on your Katapult profile. If you need to verify what we have on file, please text or call us at [...]

I am being redirected to Affirm after I have been approved with Katapult. What is going on?

Recently there was an update to the Wayfair Finance experience. We apologize you are getting this message. If you have been pre-approved. Please follow the steps listed below: 1. Attempt the checkout process again2. When you are asked for the last 4 of your SSN do not submit it 3. Select the link stating " learn more about our available offers", and click "continue"4. You will see a new window [...]

What is suspense? Is it counted towards my balance?

Katapult’s self-service portal and custom payment options allow you to make payments in any amount up to the amount necessary to purchase the property through the early purchase option or through payments of the total cost of the lease. The flexible payment features are designed for your convenience. If you elect to pay an amount that exceeds the current amount due for the next rental [...]

What happens after my 90 days? Do I have options?

During your first 90 days, you are in the 90 Day EPO (Early Purchase Option) promotional period. This is the most cost-effective period where you only pay the cost of the Product XXXX.XX + sales tax + 5% to Katapult (if applicable). After your 90-day promotion has concluded, 100% of your payment goes toward your FINAL LEASE TOTAL. This information can be found on the last page of your contract. [...]