How do I know when a customer gets approved in my store or on my website?

Answer: We make it easy to connect with pre-approved customers. If a customer is shopping in-store they can apply and get an instant decision. If a customer is shopping online and is pre-approved you can access that information by logging into your retailer portal or by checking your email within 24 [...]

How do I connect with Katapult?

Answer: By visiting your retailer portal: Review the application index to see details on a specific lease purchase agreement. By live chat: LiveChat By email: [email protected] or you can email your Account Manager directly By phone: 833- KATAPULT (528-2785) By connecting with your Sales Manager or Account Manager, they will have provided you with contact info during and after your [...]

Do you check my customer’s credit score?

Answer: Your customers are much more than a credit score. To show that, we check out information about your customers without the use of typical FICO based credit reporting [...]

Do I collect the initial payment or do you?

Answer: The initial payment will be collected by us at checkout. You will process the payment in-store via the retailer portal. If you offer your products online, customers will make their payment directly to Katapult during the checkout [...]

Can I collect down payments or can a customer give a larger first payment?

Answer: Not currently however, this is something we are working on for the future, so check back with [...]