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Down Payments

  • Date updated 2023-03-24
  • By Katapult Admin

Can I collect down payments or can a customer give a larger first payment?

Answer: Not currently however, this is something we are working on for the future, so check back with [...]

Multiple Leases

  • Date updated 2023-03-24
  • By Katapult Admin

Can a customer have multiple lease purchase agreements?

Answer: Yes. We will offer them additional approval amounts for being a great customer that can be used towards another lease purchase agreement. Accommodations and or material changes to a customer’s existing lease agreement may inhibit the opportunity to enroll in additional lease [...]

Refund for Returned Merchandise

  • Date updated 2021-04-07
  • By Katapult Admin

If I return my product will my payments be refunded?

You are free to return your product back to Katapult at any point during the term of the lease. The lease does need to be in a current status or any past due amount must be cleared up before the return request can be submitted. If the merchandise is returned to Katapult, you will not be refunded any payments made during the lease term. If you make arrangements to return the product back to the [...]

Due Date Update

  • Date updated 2021-04-02
  • By Katapult Admin

Can I change my due date ?

In order for your due date to be changed, your lease must be in a current status and not the day of. There is also a limitation to how far a due date can be moved based on your pay frequency. Please keep in mind, your due date can only be changed once throughout the life of the lease. Please see the chart below: Weekly: 3 Days Bi-Weekly/Semi-Monthly: 7 Days Monthly: 15 [...]

I am trying to checkout and I do not see the “Wayfair Finance” option. What should I do?

  • Date updated 2021-05-25
  • By Katapult Admin

I am trying to checkout and I do not see the “Wayfair Finance” option. What should I do?

In order to properly place an order with Wayfair, please follow these instructions closely. 1. Go to Wayfair.com website on your computer or access the Wayfair app on Apple IOS platform. The checkout process is currently not available for Android. 2. Fill your cart with items that are less than or equal to your approved amount before taxes. 3. Click proceed to checkout. Once there, please [...]

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    Katapult Admin



    Description:
    Total articles: 33
    Article Categories: 5
    • General Questions
    • Shipping
    • Payments
    • Wayfair FAQs and Troubleshooting
    • Merchant Support
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  • Tearing down the walls of traditional finance!
  • 5360 Legacy Dr Bldg 2 Ste 135, Plano, Tx 74024

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