How does the customer make lease to own payments?

Answer: We want your customers to be successful with their lease purchase agreement. To help ensure this, lease to own payments are collected via the card used for the initial payment.  The lease to own payment deadlines generally correspond with your customer’s pay [...]

How do I know when a customer gets approved in my store or on my website?

Answer: We make it easy to connect with pre-approved customers. If a customer is shopping in-store they can apply and get an instant decision. If a customer is shopping online and is pre-approved you can access that information by logging into your retailer portal or by checking your email within 24 [...]

How do I connect with Katapult?

Answer: By visiting your retailer portal: Review the application index to see details on a specific lease purchase agreement. By live chat: LiveChat By email: [email protected] or you can email your Account Manager directly By phone: 833- KATAPULT (528-2785) By connecting with your Sales Manager or Account Manager, they will have provided you with contact info during and after your training [...]

Do you check my customer’s credit score?

Answer: Your customers are much more than a credit score. To show that, we check out information about your customers without the use of typical FICO based credit reporting [...]

Do I collect the initial payment or do you?

Answer: The initial payment will be collected by us at checkout. You will process the payment in-store via the retailer portal. If you offer your products online, customers will make their payment directly to Katapult during the checkout [...]