What do I do if a customer cancels their order?

Answer: You will assist in canceling the customer’s order if they want to cancel before it has been delivered. Katapult will cancel the customer’s agreement once Katapult receives confirmation from the merchant that the order has been canceled. If the customer wants to cancel the agreement after the product has been delivered to their home, they will need to contact the merchant within the [...]

What do I do if a customer returns the item within the return policy?

Answer: We mirror your return policy. Customers are able to utilize those policies within the guidelines stated. If your policy window of 30 days (or more where applicable) has passed, customers may contact us and return the product(s) to Katapult, fair wear and tear accepted, releasing them from future payments. Please provide the customer with Katapult’s Customer Service information if [...]

When do I get funded?

Answer: We fund the next business day for leases that were [...]

What happens if a customer wants to return or exchange their products?

Answer: We have your back. We mirror your return and exchange policies. Customers are able to utilize those policies within the guidelines stated. If your policy window of 30 days (or more where applicable) has passed, customers may contact us and return the product(s) to Katapult, fair wear and tear accepted, releasing them from future payments. Please provide the customer with Katapult’s [...]

What are the requirements to apply for a lease?

Answer: Our application process is so easy, you won’t believe how fast you’ll be enjoying your products! We ask for the information below and that’s it. No hidden requests or mixed signals here. A valid credit or debit card to make recurring payments. (no prepaid or gift cards, and the card MUST be in the signing customer’s name) A current, valid US address that is active with the USPS. [...]